Revamping and modernisation of the service with UX work and a new UI.

Softphone is a service that allows its users to make professional phone calls from an application, integrating advanced telephony-related features. It is sold as a white label to companies.

Softphone's interface had never been designed by a UX Designer before, and needed to be improved in terms of user experience and identity. My job was to accompany my client in the formulation of his problems, then to optimize, audit, and improve the the user interfaces.

To make my work accessible to Softphone developers, I have created several informative slides to facilitate their development. Here are 2 examples.